Refund Policy

At Vesqen, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order, subject to the conditions below.

Returns

To be eligible for a return, the item should be in its original condition, unworn or unused, and returned with its original packaging where reasonably possible.

To request a return, please contact us at contact@vesqen.shop and include your order number and reason for the return.

Please do not return an item without contacting us first. Once your return request is approved, we will provide the appropriate return instructions and return address.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at contact@vesqen.shop.

Please include your order number and photos showing the issue so that we can review your request and provide an appropriate solution.

For confirmed damaged, defective, or incorrect items, we will cover the applicable return shipping costs.

Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or ordering the wrong item, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service when returning an item. Vesqen cannot guarantee receipt of a returned package that cannot be tracked.

We do not charge a restocking fee.

Non-Returnable Items

Returns may not be accepted for:

Items that have been worn, used, altered, or damaged after delivery
Items showing signs of misuse or improper handling
Items returned without authorization
Items specifically marked as final sale or non-returnable at the time of purchase, where permitted by applicable law

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Refunds

Once we receive and inspect your return, we will notify you of the status of your refund.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@vesqen.shop.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been shipped, cancellation or modification may no longer be possible. In that case, you may request a return after receiving the order in accordance with this policy.

Lost Packages

If your order has not arrived within the expected delivery timeframe or the tracking information indicates a possible delivery issue, please contact us at contact@vesqen.shop.

We will review the shipment information and, where appropriate, work with the shipping carrier to investigate the package and determine the appropriate resolution.