At Vesqen, we are committed to providing a reliable and transparent shipping experience. Please review the information below for details about order processing, shipping times, tracking, and delivery.
ORDER PROCESSING
Orders are typically processed within 2–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will be processed on the next business day. During peak seasons or periods of high order volume, processing may take slightly longer.
Once an order has entered the fulfillment process, we may not be able to make changes or cancel it. If you need assistance with an order, please contact us as soon as possible at contact@vesqen.shop.
SHIPPING TIME
Standard shipping typically takes approximately 10–17 business days after the order has been dispatched.
Estimated delivery time:
Processing time: 2–3 business days
Shipping time: 8–15 business days
Estimated total delivery time: 10–17 business days
Delivery estimates are provided as a general guideline and may vary depending on the destination, carrier operations, customs clearance, public holidays, weather conditions, or other circumstances outside our reasonable control.
SHIPPING CONFIRMATION TRACKING
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when tracking is available.
Please allow some time for the carrier's tracking system to update after your order has been dispatched.
You can also use the Track Order page on our website to check the latest available delivery information.
INTERNATIONAL SHIPPING
We offer shipping to supported international destinations. International delivery times may vary depending on the destination country and local customs procedures.
Customers are responsible for providing a complete and accurate delivery address at checkout. Additional customs duties, import taxes, or other local fees may apply depending on the destination country's regulations. Where applicable, these charges are the customer's responsibility unless otherwise stated at checkout.
DELIVERY DELAYS
Although we work to have every order delivered within the estimated timeframe, occasional delays may occur due to carrier disruptions, customs inspections, severe weather, peak shipping periods, or other circumstances beyond our control.
If your tracking information has not updated for an extended period or your order has not arrived within the expected delivery timeframe, please contact us at contact@vesqen.shop. Our customer service team will assist you in checking the shipment status and determining the appropriate next steps.
INCORRECT OR INCOMPLETE ADDRESS
Please review your shipping information carefully before placing your order.
If an order cannot be delivered because the address provided at checkout was incorrect or incomplete, please contact us as soon as possible. Additional shipping charges may apply if the package needs to be reshipped.
LOST OR DAMAGED PACKAGES
If your package appears to be lost in transit or arrives damaged, please contact us at contact@vesqen.shop with your order number and relevant details.
We will review the issue and work with the shipping carrier when necessary to determine an appropriate resolution.
CONTACT US
For questions regarding shipping or delivery, please contact:
Email: contact@vesqen.shop